Delivery

If the delivery attempt(s) was unsuccessful, please contact Customer Service at [email protected] or +370 700 77044.

Inspect the product as soon as your order arrives. If you notice any damage, contact Customer Service at [email protected] or +370 700 77044, providing your order number and a photo of the damaged item.

Delivery options:

1. To a chosen Omniva/DPD parcel locker.

2. Home delivery by Lonas or DPD couriers.

3. If ordered in-store, pick up from the same store.

4. Pick up directly from the warehouse by prior arrangement via [email protected] or +370 700 77044.

The customer is responsible for ensuring suitable conditions for bringing the bed and accompanying items into the designated installation and assembly area, as well as for preparing the space for bed assembly. The entrance must be at least 200 cm in height and 75 cm in width to allow the bed to be carried in. Lifting items to a height of more than 100 cm is not possible. The goods are unloaded in one location and carried inside only through doors. If an elevator is available in the building, all items must be transported using it. If temporary stairs are installed along the delivery path, they must comply with all occupational safety requirements.

If the delivery is handled by LONAS couriers, we will send you an SMS with the estimated delivery time 2 days in advance, and on the delivery day we will contact you again shortly before arriving. If your order is assigned to a DPD courier, DPD will contact you directly regarding delivery information.

The courier will try to reach you by phone. If delivery is unsuccessful, we will contact you to arrange a new date.

We deliver free of charge* for orders of €200 or more. For orders under €200, delivery costs only €5. *To the Curonian Spit (Lithuania) and islands in Estonia, delivery is €70.