Order and payment

Payment can be made in cash or by card upon delivery, by bank transfer using our company details, via the Paysera online payment system, or by signing an instalment (leasing) agreement with our partners InBank or Artea.

Yes. You will receive a VAT invoice upon delivery; once the order is created you will first receive a pro forma invoice.

Yes, the customer has the right to withdraw from the purchase within 14 days from receiving the product without providing a reason. However, the item must be new, unused, in its original undamaged packaging, and with all included components.

For any questions regarding returns, please contact: [email protected]

You can purchase LONAS products in our physical stores, on our website www.lonas.lt, by phone at +370 700 77044, or by email at [email protected].

After a successful payment, you will receive an email notification to the address provided with the status of your order.

Yes, when entering the delivery details, tick the box “Invoice required” and enter the company’s information.

To provide additional information, enter it while placing the order in the “Additional information” field. If purchasing in-store, the staff will record any extra details when creating your order.

If you can’t find the information you need, contact us via live chat at www.lonas.lt, by email at [email protected], or by phone at +370 700 77044. You can also visit any of our physical stores in Vilnius, Kaunas, Jonava, Klaipėda, Panevėžys, Šiauliai, and Alytus.

Yes, you can modify the order within 3 days of placing it by emailing [email protected] or calling +370 700 77044.

Yes. To change the delivery address, contact Customer Service at [email protected] or +370 700 77044. We can change the address only if the goods have not yet been shipped. We recommend contacting us within 24 hours of placing the order.

Once your order has been successfully completed, you will receive a confirmation email at the address you provided when placing the order.

The order is processed after it is confirmed. You will receive the confirmation by email, or if you purchase in a store – a proforma invoice will be issued.

Other topics

Order and payment Product returns Beds Matresses Delivery Toppers