Privacy Policy

UAB "Lonas", address Ukmergės g. 18, Jonava, LT-55101 Lietuva, company code 156871188, tel. +370 700 77044, e-mail [email protected] (hereinafter – the Company) is the controller of your personal data. We respect your privacy and protect your personal data that you provide to us and that we collect for the purposes specified in this privacy policy. Please read it carefully to understand why and how we collect your data, as well as how we will process it.

I. The personal data we collect and the purpose for which we use it;

II. To whom we disclose or transfer the data, and whether we transfer them outside the EU or EEA;;

III. How long we store your personal data;;

IV. Direct marketing;;

V. Your rights;

VI. How we use cookies;

VII. Other important information about the use of personal data;

VIII. Changes to your privacy protection provisions;

IX. How to contact us.

In carrying out our economic activities, we collect personal data from our clients, potential clients, business partners (service providers, suppliers, etc.), website visitors, and job applicants, therefore we are considered to be a data controller. As a data controller, through this privacy policy we inform you (data subjects) about the purposes for which we collect and process your personal data and indicate the legal basis for such data collection.

Your personal data will not be disclosed to any persons other than our business partners (service providers, suppliers, etc.) without whom our website could not function, goods could not be sold, our interests could not be ensured, and so on.

Your personal data may also be provided to government or law enforcement authorities, but only when required by applicable legislation or in order to ensure our rights and legitimate interests, as well as the rights and interests of our employees, clients, and business partners.

Our business partners process personal data only to the extent necessary for the performance of the relevant contract. We are responsible for the actions of the data processors we engage with respect to your personal data as if they were our own.

In certain cases, we may transfer your personal data outside the EU or EEA. However, in cases where personal data are transferred outside the EU or EEA, we will ensure that the transfer complies with the conditions established in Chapter V of the General Data Protection Regulation.

We process and store your personal data no longer than is necessary for the purposes specified in this privacy policy. We regularly review the need to retain personal data, taking into account the requirements set by legislation. More detailed information about the retention periods of your personal data is provided in Part I of this privacy policy.

Direct marketing – offering various Company messages and offers about goods and services by mail, telephone, fax, e-mail, SMS messages, as well as sending the Company’s newsletters and conducting surveys on the quality of goods and services.

If you have purchased the Company’s goods and have not objected to receiving the Company’s direct marketing messages, we will, on the basis of our legitimate interest, send you by e-mail messages and newsletters regarding goods similar to those you have purchased. In such case, your data for direct marketing purposes will be stored for 5 years after the last purchase.

Also, on the basis of your consent, either independently or with the assistance of third parties, we will contact you by phone, e-mail, and SMS messages, as well as send you newsletters for direct marketing purposes. Your data for this purpose will be stored until the consent is withdrawn or we receive your objection to direct marketing.

The Company uses the services of UAB "Omnisend" for sending newsletters, as well as for informing you about items placed in the shopping cart but not purchased, reminding you about the maintenance of purchased goods, and providing other information that we consider useful for you. You can review UAB "Omnisend" privacy policy here.

You have the right to object or to unsubscribe from receiving newsletters and other direct marketing messages at any time by clicking the unsubscribe link in any e-mail or by contacting our customer service center by e-mail at [email protected]. Once you submit an objection to the processing of data for direct marketing purposes, we will take all necessary steps to ensure that marketing messages are no longer sent to you. Please note that updating our systems may take a few days. Therefore, for a short period while your request is being processed, you may still continue to receive direct marketing messages.

Additionally, we inform you that we regularly renew your consent for direct marketing, but not less frequently than every 5 years from the date of consent.

As a data subject, you have the following rights:

1. Right of access to your personal data: You have the right to obtain confirmation from us as to whether we process personal data concerning you. When we process your personal data, you have the right to access the personal data being processed together with certain additional information. This additional information includes the purposes of processing, the categories of personal data, and the categories of data recipients, the data retention period, etc. We will provide you with a copy of your personal data, provided that the rights and freedoms of others are not infringed.

2. Right to rectification of personal data: You have the right to have any inaccurate personal data corrected and, considering the purposes of processing, to have any incomplete personal data completed.

3. Right to request erasure of your personal data: You may exercise this right when:
(I) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
(II) you withdraw your consent and there is no other legal basis for processing;
(III) you object to the processing of personal data on the basis of public interest or the Company’s legitimate interests and there are no overriding legitimate grounds for processing;
(IV) the personal data are processed for direct marketing purposes; or
(V) the personal data have been processed unlawfully.
Please note that in certain cases you may not be able to exercise this right due to applicable exceptions. These exceptions include situations where the processing of personal data is necessary for exercising the right to freedom of expression and information; for compliance with our legal obligations; or for the establishment, exercise, or defense of legal claims.

4. Right to restrict processing: This right may be exercised in the following cases:
(I) you contest the accuracy of the personal data;
(II) the data are processed unlawfully but you do not want them erased;
(III) the data are no longer necessary for our processing purposes, but you require them for the establishment, exercise, or defense of legal claims; or
(IV) you object to processing based on public or legitimate interest, pending verification of the grounds for your objection.
When the processing of personal data is restricted on this basis, we may continue to store your data, but will not further process them except:
(I) with your consent;
(II) for the establishment, exercise, or defense of legal claims;
(III) to protect the rights of another natural or legal person; or
(IV) for important public interest.

5. Right to object to processing: You have the right to object to the processing of your personal data on grounds relating to your particular situation, but only when such processing is carried out on the basis of public interest or our legitimate interests. If you object, we will stop processing your personal data, unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

6. Right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes): If you object, we will stop processing your personal data for this purpose.

7. Right to data portability: Where the legal basis for processing your personal data is your consent or the performance of a contract or steps taken at your request prior to entering into a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. However, you may not exercise this right in cases where it would adversely affect the rights and freedoms of others.

8. If you believe that in processing your personal data we are violating data protection legislation, you have the right to lodge a complaint with the State Data Protection Inspectorate, registered office at L. Sapiegos g. 17, 10312 Vilnius (www.ada.lt), e-mail: [email protected]

9. You have the right to withdraw your consent to the processing of your personal data at any time. The withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Our website, like many others, also uses cookies. These are small data files that help us deliver content faster and more reliably. When you visit or use our websites, as well as when you use our services, tools, or communication channels, we or our authorized service providers may use cookies that help us serve you better, faster, and more reliably, as well as for advertising purposes.

In general, cookies do not store any information that could directly identify the user’s identity, but your personal information that we process may be linked with the information collected and stored by cookies.

For direct marketing purposes, we may use tools from “Google Analytics”, “Meta”, “Hotjar”, or other service providers that help us analyze customer needs based on the information collected by cookies. In this way, we process statistical information about the visits to our website, the browser and computer you use, your visits, the time spent on our website, how many times you visited our website, from which website you came to our website, what search brought you to our website, etc. More information about the use of specific cookies can be found on our cookie wall, as well as in the privacy policies of the respective service providers.

You can refuse the storage of non-essential cookies on your devices. This can be done at any time by changing your cookie settings, including third-party cookies. In order for the settings to take effect, the page may need to be refreshed. You can also block specific third-party cookies by visiting the relevant third-party website.

Children’s personal data

The services provided on our website are intended only for individuals over the age of 16. If we have reasonable doubts that we are processing data of individuals younger than specified in this section, we will remove such data from our databases. If you have reasonable doubts that we may be processing data of individuals under the age of 16, please inform us immediately by e-mail at [email protected]

We periodically review our Privacy Policy to ensure it reflects how we process your data. When we make significant changes, we will notify you on our website or through other appropriate communication channels, such as e-mail, so that you can review these changes before continuing to use our website.

We always want to hear feedback from our customers.

Feel free to contact us if:

- you have any questions or feedback regarding our Privacy Policy;

- you want us to stop using your information;

- you want to exercise your rights as a data subject or file a complaint.

You can contact us regarding personal data processing and the exercise of your rights via email at [email protected] or by sending requests/complaints/feedback to the address: UAB “Lonas”, Ukmergės g. 18, Jonava.